Which is the company’s working schedule?

The working schedule of Primus Trans office is from Monday to Firday from 08:00 – 20:00.

Chauffeur services: airport transfer, Bucharest in city transfer, Romania intercity transfer, Tours and trips are available 24/7.

Customer support is available 24/7 at +40727707007 or office@primustrans.ro

Which are the means of payment?

You may pay in cash or card to the driver or bank transfer.

For the moment, the payment accepted cards are VISA and MASTERCARD.

How can I make a booking?

All our services can be booked by phone, e-mail or using the online booking system.

If you have difficulty in completing the steps , please call us at +40 727 707 007.

Also, if you want to transfer more than 8 passengers, please contact us by email or by phone to arrange the transfer.

How much time in advance do I need for booking?

The earlier the better, but you must take into account that at time of booking you must have the information regarding the date, time and location. If you book early, you remove the possibility of negative answer.

How am I going to meet with the driver at the airport?

After baggage claim, as you exit the security area, the driver will wait for you, having displayed your name for acknowledgement.

What should I do if I don’t meet the driver?

In case you do not meet the driver, please contact us by phone to put you in contact with the driver. Please note that, as you exit the security area, you can take right or left. Please verify both sides of arrival terminal.

How much time will the driver wait for me to fulfill the customs formalities?

The driver will wait for you for 60 minutes from the lading, after which he will check with the air company operating your flight and with the customs authorities if you are in the airport. In case there is no information about the client after the procedure, the driver will consider you a no show and will leave the airport. If, by any reason, you exceed 60 minutes, please contact us for notifying the driver about the delay.

Will the driver transfer me to the desired address?

By using our private transfer service, the driver will take you to the requested address. There are situations in which, due to objective reasons such as the size of the vehicle, the access conditions, pedestrian street, restrictions of the police or weather conditions, the access to the specified address is not possible. In this case you'll be transferred to the closest access point of the address.

What does additional stop mean at the transfer from the airport?

There are two situations: –one transfer from Otopeni Airport to multiple locations in Bucharest or one transfer from multiple locations in Bucharest to Otopeni Airport; for each additional stop a 5 eur fee will be charged.

If I want to travel from Bucharest to Brasov for a business meeting and to return in the same day? Is it possible? What’s the price going to be?

According to the time of your meeting, we will recommend the pick up time. Once you’ve arrived in Brasov, the driver will wait for you till the end of your meeting and will take you back to Bucharest. The price will be as for a one way transfer to Brasov plus the price per hour for the waiting time.

If the plane is delayed?

We are closely observing the delayed flights, to make sure that the driver will greet you at the airport, regardless the hour of your arrival.

You can organize the airport transfer for 60 people arriving with different flight on the same day ?

We can provide transfers for large groups. Additionally we will assist you in organizing the transfers, grouping passengers, tracking flight delays, all without additional cost.

What if I want additional information?

If you have any questions or require any additional information, please contact us by phone at 0727 707 007 or office@primustrans.ro

Assistance service is available in Romanian and English.